First we search online only hotel booking in katara .Then we contact MAHALAXMI HOTEL IN KATARA . He was suggest best package tour organice in himachal Narania Holiday Travels(India) JAMMU.
Then We book package tour by Mintu Narania owner of Narania Holiday Travels(India). On the phone booking PACKAG TOUR to 21 may 2018 To 29 may 2018 katra to dailhousi to kullu to manali to shimla & ambala with family but Tour operator cheating our tour he was told first pay advance amount then we will start your tour program at last moment 23rd may 2018 morning . But We are allready paid advance amount Rs:14400/- NEFT on dt: 20th MARCH 2018 IN ICICI BANK hes bank a/c.
we stay first night at katra in mahalakshmi hotel travel agent couligue raja bhai come at hotel & ask us for first give 1 60 00/- INR advance & told then he will start our tour.
1. He was send by email package tour program but he was not traval us tour program & site seen as per send us email. & He was change our package tour without conformation katara to dhramshala to manali to shimla & ambala.
2. also send small metadoor & tata winger vehicle which is not comfortable to sit as per email he will send TEMPO TRAVELLER
3. he was show hotel very nice but he was given very bad hotel not hot water at shimla hotel not water for bath & toilet. slepping bed very bad condition. We are told hotel owner our complaint he was told we have that type cusions & beds if u have to stay then say otherwise you leave this hotel
4. travel agent is not picking our call also not telling hotel names before he his giving name of hotel when we reached city Then he was say hotel name to driver last mount. Unfourchunetli he pickup phon he was telling very very ruffle.
service is very wrost we face problems every day about we book package tour all families (LADIS & CHILDREN)are very disappointed
5. Under the package Travel package holidays and package tours regulations 1992 you have a responsibility to provide all elements of the package.
So pl look HIMACHAL PRADESH TOURSM GRAHAK SEVA about our package tour safer problem & cheating tour operator we booking package tour.