In regards to the consignment was booked under CN NO. 1653 on 12-04-2018 By Road From Vasai to Guwahati 92 Box for Consignee named Best IT World India Private Limited Guwahati which has not been received by the customer till date.
The assured delivery date was 21st April 2018 which has been exceeded by a week now. No body responds on Telephonic calls to various GATI Guwahati Contact Nos. Calls are being willingly rejected by GATI Officials. GATI is failing to provide satisfactory services to customer and has been found negligent in rendering services by huge delay in delivering the consignments including misplacement and losing all the documents of many previous consignments booked by us which caused several delay and much inconvenience to us.
We had very much pressed for an urgent delivery for Tender Order is pending with us but it seems our many requests have had no influence on your tardy working. We shall be glad to know when we may expect delivery. This delay on your part is causing us considerable embarrassment.
As mentioned earlier it was an urgent delivery case so we cannot compromise on the late delivery of material at our site. It is mandatory to have material delivered for a sufficient pace of work to be kept going as it is a fast track project so no delay in its deadline can be tolerated. So it is advised that an early action may be taken in this regard from your side to carry out the delivery as soon as possible.
We must really insist upon greater promptitude in regard to deliveries.
Hope you understand our concern and will do the needful in this regards on high priority basis.
Thanks & Regards
Mr. Asha Kanta Sharma
Senior Executive: Accounts and Finance
Best IT World India Private Limited
1st Floor LL Tower Tarun Nagar
GS Road Guwahati 1005 Assam