I the undersigned Atul Patil having postpaid connection of idea cellular since last 8 to 9 years.
Today I went to company`s customer service dept. at Mahatmanagar Nasik to migrate from postpaid to prepaid but to my surprise the concerned executive put a condition that I need to purchase a plan for approx. Rs. 557 having validity for 3 months and without which request cannot be considered.
To my understanding migration from Postpaid to prepaid has to be without any precondition and customer should be free to opt for the desirable prepaid plan.
I am being harassed and feel cheated that even after being associated with the idea for over 9 years.
Kindly take this matter to the logical end.