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Amit Agarwal on 03 January 2018
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Complaint against DATAWIND AND TAKZAK.COM

Complaint against DATAWIND AND TAKZAK.COM

I RECEIVED DAMAGED TABLET Model 7W .

Its screen was little damage and i was getting no display at all. the tablet was starting as i can see caps lock light on keyboard

i received the tablet on jan 2 2018 and called takzak and datawind on jan 2 and jan 3

i was told on phone by datawind that takzak.com was responsible as the product was damaged/broken while delevering

when i phoned takzak.com they said they have not packed the tablet datawind has packed and sent it so

they will replace not replace it

i have to go to service center to get it repaired

PLEASE SEE

i am very busy i cant go to service center that is 1HR 30 MINS away from mine home

also i am busy in promoting mine album which was released just 15 days ago

mine music album is of top bollywood singers

i am producer and model - http://www.amit02.com

mine 1 music video is here https://www.youtube.com/watch?v=ufyk7madyfc

I have provided mine music album link so u can trust i am busy this days

mulund - 0080 - maharashtra i stay here .

send some one to mine home to solve the problem

i will go to court if mine problem is not solved

View all 7 comments
Amit Agarwal

i have already contacted datawind more than 5 times

i got this reply. how can i post mine mobile number in open here

mine invoice number is 1883

company no OF THE PURCHASE INVOICE IS U52100MH2013PTC246

THERE IS A PERSON CALLED NITIN IN COMPLAINT DEPARTMENT IN TAKZAK.COM I

CALLED AT 9112286000 AND AT 7290019178

HE IS NOT GIVING ME ORDER NUMBER

----------------------

Thank you for writing to us.

As per telephonic conversation we would like to update you on behalf of our brand that if you have purchased device from other vendor then brand is liable for after sales servicing of the product in context of warranty assigned with the product and in case you wish to get the replacement/refund then you need to contact shipper Takzak and as in your concern (DATAWIND) brand is not shipper.

For any technical assistance in future feel free to contact us at 0183-6668500

Thanks and Regards

Saurabh Wadera

(Technical Support Team)

DATAWIND Innovations Pvt Ltd.

Contact No: 0183-5141330/0183-6668500


Amit Agarwal

also the ad of takzak coming on tv channel selling tablet was of calling tab with wifi plus keyboard but they sent ubislate 7 W which dont have phone facility. also in there ad it is written 5999 Rs and they wrote they are giving in 2999 Rs then why 7W was supplied as i see its cost is 2499 Rs on datawind website. why 5999 Rs is written cost


Amit Agarwal

i just now received call from datawind they told they will not provide replacement they said takzak has sold datawind product so they will provide it

when i contact takzak again TODAY they tells it is datawind product so datawind will provide replacement and datawind packs the product and delivers it

datawind is telling takzak packs product and sells it

NOW WHAT TO DO

ALSO I NEED TABLET WHICH HAS CALLING FACILITY . 7W DOES NOT HAVE IT

5999 RS WHY PRICE IS WRITTEN THAT IN TAKZAK AD ON TV CHANNEL

TAKZAK TELLING THEY ARE GIVING DISCOUNT AND SELLING FOR 2999 RS PLUS 300 DELIVERY CHARGES

WHEN THE PRODUCT PRICE IS 2499 RS ON DATAWIND SITE

THERE IS PERSON IN TAKZAK COMPLAINT DEPARTMENT CALLED NITIN DUBEY HE DONT TAKES MINE COMPLAIN

i want to ask if this is what takzak is doind then why datawind is allowing to sell its products with takzak. also takzak is not providing email address of them so i can give them written complaint

they have only taken complaint on phone


Amit Agarwal

Write a commentdatawind is telling takzak.com will replace it as they shipped the product

takzak is telling datawind will replaced it as they packed and shipped it

i called takzak complaint department today again at number 08806826340 they told i will have to pay 1800 Rs for repairing tablet. he is nitin dubey from takzak

takzak other numbers are 9112286000 AND 7290019178

i purchased tablet for 2999 + 300 Rs now they telling me to pay more 1800 Rs for repairing it

why i should pay when on jan 2 when i got tablet i told them it is not working and it is damaged

they are not replacing it they are telling to get it repaired .

i am producer and i am very busy now as mine hindi album aaya hai dulha dulhan le jayega is released 15 days ago approx. i am busy in promotion of mine album.

http://www.amit02.com - mine website - u can check mine website so u can know i am telling truth

please tell now how to solve the problem.i have no option left but to file a case in court and demand replacement and also 10 times compensation


DatawindInnovationsPvt.Ltd. OfficialResponse

Dear Customer

We deeply regret for inconvenience. As per our telephonic conversation with you we already inform u that we would like to update you on behalf of our brand that if you have purchased device from other vendor then brand is liable for after sales servicing of the product in context of warranty assigned with the product and in case you wish to get the replacement/refund then you need to contact shipper Takzak and as in your concern (DATAWIND) brand is not shipper.

you can also contact us on techsupport@datawindcorp.com and call us on 0183-6668500

Thanks and Regards

Datawind Innovation


Amit Agarwal

yes but takzak is not giving possitive response

also they listed price of tablet as 5999 Rs and told giving at 2999 Rs which is totally false for 7w model. i saw price of intel i3G7 as 5999 Rs where as price of 7 W model on your website is 2499 Rs then why they are giving wrong price on tv ads

why u have given datawind products to be sold by takzak when they dont replace damage products and not even register complain . i got tablet on jan 2 and now it is jan 8 . i am producer and i am ery busy in album promotions as mine album released few weeks ago

http://www.amit02.com - mine website


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