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Atul Malhotra on 01 December 2017
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IDEA MOBILE

dear sir

with due respect i am very loyal and old customer of idea since start of idea mobile service.i take turkey roaming plan from idea for 10 days but from first day my calls dropping start then i file complaint with network they said try to search other network manually then i try it but even then incoming calls drop.

sir i take plan for 10 days whereas even when their customer care person call me their call also drop. i request you to reverse my charges as was no use to me.you can see in system whenever calls come to me and i try to pick then calls drop. Then i contact customer care department and appellate authority idea but they said as you use data services so refund not possible. no dout i use partial services but other hand incoming calls was free and part of my plan but all calls was drop

thanking you in anticipation of your positive response

ATUL MALHOTRA

2697

Idea Cellular

Dear Customer

Sorry for the trouble caused. As checked you've utilized the benefits for the International Roaming service for which we express our inability to provide you the refund for the same.

Regards

Lavina


Atul Malhotra

no doubt i use the service but the service i used partial.you committed me incoming calls from india available which was main thing in your package but all incoming calls were drop and no access. so you give me partial service that means partial refund can be made


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