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Chirag Rudani on 11 November 2017
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Idea MH- Balance deduction

My Balance of Rs. 50 has been deducted yesterday 10/11/2017 around 7:30 PM. some VAS service automatically activated on my number. In last month also 3+3 rs was deducted without any manual activation from my end. Called customer care multiple times but they have only one answer "we are facing technical problems not able to get your transaction details". Please help on this ASAP.

Idea Cellular

Dear Customer

Apologies for the inconvenience caused. To help you with regards to your concern we would request you to kindly help us with your Idea contact number for which you're facing the issue.

Regards

Lavina


Chirag Rudani

Apologies not accepted. Because you have already decided not to refund my amount even when activation was not from my end(SR Number : Q1-153316962769) Thanks for your support.. I will go for some other network provider once my current unlimited plan is over.


Idea Cellular

Dear Customer

Sorry for the trouble caused. In order to resolve your concern we've raised the complaint and the SR number is 1-162364564531 and the expected completion date is 14/12/2017.

Regards

Lavina


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