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Ujjawal Besra on 24 May 2017
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The ICICI BANK does not provide passbook from non home branch

Hi , I am an old customer of ICICI BANK . At the time of opening the account I was not provided the passbook. I was told its not required . The account was opened in Trikkakara , Kerala . Recently I moved to Bangalore and need the passbook for some reason . I went to my nearest bank to request that but they said only the home branch can provide. My question is why this rule has been made . I have a 2 year old account and my salary gets credited in it. Changing the home branch changes the ifsc code which I have to inform to my current company as well as to old company where some of my settlement is left. This is unnecessary hassle to the customers and this rule should be removed because it doesn't make any sense .