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Parama Bhattacharya on 28 February 2017
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Refusal of boarding (Flt no.661) & ill treatment by 2 lady staff

I'm writing this on behalf of my daughter.We reached the counter at 4.05PM.There was no announcement neither any phone call.We're not allowed to approach the desk.On reaching the counter personnel(one was probably named Rama, though she refused to divulge her name & no name tag was there in her person) we were flatly refused entry.A heated exchange followed & we were threatened with dire consequences.We apologised but inspite of that they called a security staff & shouted at us in an intimidating way.There was still 40 mins left for the departure.Pl note that I'm a senior citizen & was travelling with my family.