This is with reference 6499/Jan'17 to the letter received from Halai & Co regarding payment of pending bills. I would like to bring to your notice that I have been communicating with your team via email and calls regarding disconnection of my internet connection since May, 16 and I was assured that my issue will be resolved however the situation worsened and no action was taken from your side. I don't find the logic behind generation of bill against my name even after asking for disconnection. So kindly let me know how am I liable to make the payment asked for in the letter. Plz make sure that this time I receive a response from your side.